Replacement Policy
You can request our Replacement Service:
FPVdio offers a (30) days warranty period, starting from the date the product(s) was delivered to the customer. If a product does not function as warranted during the warranty period, you may obtain warranty service by creating a ticket through service@fpvdio.com. You will need to provide a valid proof-of-purchase, receipt or order number (for FPVdio Direct Sales) for the warranty service.
For product that is confirmed as genuinely defective of product design or quality control issues out of box, we will ship out a replacement for that defective parts free of charge directly. The customer will not be charged any fees for approved warranty service.
For product that is confirmed as damaged or defective after several flights,we will offer discount code to get a new replacement.
And in almost all cases, we will work with you to debug your issue first.
Each claim should have all proof of defect(s) by mean of photo or video showing clearly the defect of the product, and a detailed description of your issue, included a description of what you have already done to fix it. We are happy to assist with any technical problem(s) you may encounter.
Replacement Service will not be provided where:
× Service is requested more than 30 calendar days after receiving a product.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to iFlight for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by FPVdio.
× Any fault or damage of he product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels or serial numbers show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to FPVdio 7 calendar days after replacement confirmation from iFlight.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy.
REPLACEMENT INSTRUCTIONS
If you would like to replace products, please contact our After-Sales team at service@fpvdio.com within 30 calendar days of receiving the products.
REPLACEMENT FREIGHT
FPVdio shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults.