Return & Refund Policy
Please allow up to 5 business days for your Product Return (RMA) to be received, tested, processed and completed.
Return Policy and Guidelines
New and Unused Product
FPVdio offers a (15) day return policy on all and new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (30) days of delivery will not be eligible for return. If the product(s) received has been opened, used or damaged, no return options will be offered. If the item in brand new condition but requires to be repackaged a (%15) restocking fee will be applied. The shipping cost for any unwanted product will not be refunded by iFlight (It is recommended to choose a method with tracking).
General Accessories
Product not specifically listed, such as; antennas, monitors, hardware, and general accessories are covered by a (30) day manufacture defect warranty. If a problem occur from a defect in the product an exchange or store credit will be issued. iFlight holds the right to refuse any products which has been deemed to be damaged by the customer and not related to a manufacturer issue.
FPV Cameras
FPV cameras are covered by a (30) day manufacturer defect warranty. The warranty does not cover damage from external forces, electrical fire, power surges, water damage, or tampering. Once approved, an exchange or store credit will be provided.
Flight Controllers / ESC / VTX
All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX), power distribution boards (PDB) and similar electronic components are covered under a (15) day iFlight warranty. These items are covered in the event of a manufacturer defect. This policy does not cover any of the following: user error, damage to the components upon install/dismantle, modifications, power surges, electrical fire or water damage. (FPVdio recommends testing all components for shorts before supplying power).
Motors
Motors sold by iFlight are covered by a (30) day warranty for manufacturer defects. If an issue occurs within (30) days; FPVdio will exchange the defective product. If the product is unavailable or has been discontinued, a store credit may be issued. Motors with physical damage, modifications or general abuse will not be eligible to receive a credit and will be disposed of. NOTE** Please check all motor screws for proper length before spinning up.
Fullsend Batteries
Batteries produced and sold by FPVdio carry a (15) day warranty covering dead on arrival (DOA) and manufacture defects. Excludes all batteries that show signs of misuse, overcharging, impact damage or water damage. All battery returns must be approved by FPVdio via emailed image of defective battery to service@fpvdio.com, Upon approval please dispose of the damaged battery in a safe manner and the exchange or credit will be issued.
Due to the battery belonging to dangerous items, so if the return is caused by non-manufacturing factors, such as the customer buying the wrong battery, it will not be returned.
Return process
Request a Return/exchange online or over the phone with a FPVdio Representative.
RETURN NOTICE
If the return is caused by customers, you are responsible for shipping costs, customs duties, taxes, customs clearance, and other costs incurred when sending the unwanted product(s) for a return to China. (It is recommended to choose a method with tracking), in addition, you also need to bear the freight from FPVdio to the customer's address.
If the return is caused by iFlight (product received are damaged or not correct),FPVdio will refund you for the economy shipping once the item is received, FPVdio WILL NOT refund expedited shipping. (overnight, Two-day)
Please allow 3-5 business days for processing once your order arrives at our facility . Items requiring extensive testing could take up to 7-14 business days.
An exchange or credit will be issued to the customer once approved by a FPVdio representative .
All Returns and exchanges are at the discretion of FPVdio.
You can request our Return & Refund Service:
FPVdio offers a (14) days return policy on all and new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (14) days of delivery will not be eligible for return. If the product(s) received has been opened, used or damaged, no return options will be offered. If the item is in brand new condition, but requires to be repackaged, a (15%) restocking fee will be applied. You are responsible for shipping costs, customs duties, taxes, customs clearance, and other costs incurred when sending unwanted product(s) for a return to China. (It is recommended to choose a method with tracking).
Return & Refund Service will not be provided where:
× Crashes or fire damage caused by non-manufacturing factors, including but not limited, to pilot errors.
× Water damage or other damages caused by improper installation, incorrect use,or operation not in accordance with official instructions or manuals.
× Damage caused by a non-authorized service provider.
× Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
× Damage caused by operation in bad weather (i.e. strong winds, rain, snow, sand/dust storms, etc.)
× Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).
× Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.).
× Damage caused by a crashes when components have aged or been damaged.
× Damage caused by operating the unit with a low charge or defective battery of any form.
× Damage resulting from any non-iFlight technical or other support (online community for example), such as assistance with “how-to” questions and or inaccurate product set-up and installation.
× FPVdio is not responsible for issues involving 3rd party products and warranty. For example with issues involving Caddx and DJI, the customer must get warranty support directly from the 3rd party compan.
RETURN & REFUND INSTRUCTIONS
If you would like to apply for a return and refund, please request refund within 14 calendar days of receiving your product(s).
Email (service@fpvdio.com)
We will review your return and refund application within 2 working days and contact you.
Note: Refund processing may be delayed during the event.
Refund Time
Refunds will be processed using the same method that was used to make the payment. The refund will be completed within 3-4 days after FPVdio receives the package.
Coupons and FPVdio Credit Refunds
After the order has been refunded, the coupons and FPVdio Credits will be refunded to your account and can be used again within the effective dates.
Bundle deals
For bundle orders that include discounted products, the refund amount for individual products in the bundle deal is determined by FPVdio calculations
RETURN SHIPPING
Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.