Shipping & Delivery
SHIPPING TIME AND RULES
Shipping times for each product vary based on availability. The availability of each product is displayed when you place an order at service@fpvdio.com If your order contains multiple products, the estimated shipping time will be based on which product needs the longest. We generally do not split orders, but we will ask customers if they want to ship the products that are in stock first.
ESTIMATED TIME
1.In stock: You should plan for at least 2-3 business days from the time your order is placed until it is shipped. Please also keep in mind that the number of days refers to "business" days, which is Monday through Friday.
2.Back-ordered: Usually it will take 2-3 weeks to ship out.
3.Pre-order: We will ship it within 3~4 weeks.If the time is extended due to force majeure, or if it can be shipped in advance, we will notify you.
DELIVERY AND SHIPPING FEE
1、SHIPPING SERVICES
Orders will be shipped by FedEx, UPS or DHL. We are unable to ship to PO Boxes. Due to air transportation restrictions, it is recommended to purchase no more than two batteries per order. For orders from areas such as Alaska, Hawaii, puerto rico or the central mountainous regions, delivery time will be slightly longer.
We offer free air post shipping on orders of $100 or more. If your order does not qualify for free shipping, the shipping fee will be shown on the address-filing page once the order is settled.
- The following countries do not have air post transportation channels yet:Alaska, Puerto Rico, Guam, Hawaii, Cyprus, Iceland, Iran, Kazakhstan, Maldives, Pakistan, Philippines, Sri Lanka, Costa Rica, French Polynesia, etc.
- For Russian-speaking countries such as Russia, Belarus, Ukraine, etc., please contact us directly.
2. SHIPPING TIME
FPVdio offers United States Postal Service (USPS), FedEx, DHL, and UPS, air post shipping options.
If you choose free air post, we will ship for you via air post with tracking number and tracking information, you can track it till it arrives at your home.
Normally, Airpost will spend 25-35 workdays to arrive except for some special remote countries, like Brazil, Indonesia, etc. (If you do not receive the package within the estimated time or the tracking link shows any abnormalities, please contact Customer Support within one week. We accept no responsibilities and liabilities for customers who haven't received the package for 45 days after the package was sent, but haven't contacted Customer Support )
If you choose the Express shipping way, we will ship for you via FedEx, DHL, or UPS, etc., which is better for shipping to your country.
Normally, commercial Express shipping way (DHL, FEDEX, or UPS, etc.) will spend 3-5 workdays to arrive (except to Brazil, Indonesia, etc)
3. PLEASE NOTE
1.These are estimated delivery times only, FPVdio can not guarantee an exact delivery time.
2.The estimated delivery time may be longer if any battery is included in your order.
3.We do not assume any responsibility or obligation for the delay in shipping time, because this is beyond our control.
4. SHIPPING RULES
1. Customers should be responsible for paying customs taxes.
2.No Hotel Addresses: We do not allow orders to be shipped to hotels. Please provide a permanent street address.
3.PO Boxes: Shipments to PO Boxes are reviewed on a case by case basis and may be declined.
4.Refunds: All orders that are declined by us due to any of these rules are voided with your method of payment and the order is canceled.
5.We can only modify a wrong address if customers contact us before the package is marked as shipped.
6.We cannot change shipping addresses after the order has been shipped. If additional fees are required to re-ship packages due to address errors, the customer will be responsible for this fee.
7.Packages that are returned because of an incorrect address provided by the customer will be subject to an additional shipping charge.
8.If the customs clearance could not be completed due to the customer's reasons and the package needs to be reshipped after the package is returned, additional shipping costs will be required.
5. SHIPPING NOTICE
For special shipping requests, please contact FPVdio Support. Please confirm your address before payment. If you enter the wrong address, please contact FPVdio Support in a timely manner. We will contact logistics personnel to solve the problem. FPVdio orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
FPVdio assumes no responsibility for delayed or rejected orders due to the following reasons:
- Shipping time might be delayed for 1-2 days for transportation to remote regions.
- Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
- Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
- Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
- Shipments that are confiscated or disposed of due to a violation of transportation regulations.
- Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
- The consignee address is a school, unit, or residential community where the courier has no access.
FAQ
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After I place an order, how do I change my order before shipment?
If the order has not been shipped, please contact iFlight Support as soon as possible (email: service@fpvdio.com), we will change the information in time. If the order has already been placed, the nation, product quantity, category, and color cannot be changed once an order has been placed. If additional fees are required to re-ship packages due to address errors, the customer will be responsible for this fee.
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How do I cancel after I have submitted the order, but it has not shipped?
To cancel an order, please email service@fpvdio.com.
If the order has no ship, refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 3-5 business days.
If the order has been shipped, it depends on whether the logistics can be intercepted, if it cannot be intercepted, it cannot be canceled -
Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?
Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense, and will be deducted from the refund.
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Under what circumstances will the FPVdiot Online Store cancel an order unilaterally?
The FPVdio Online Store sells and ships products to end-user customers only. You may not commercially distribute, publish, license, or resell any products or services obtained from the FPVdio Online Store. We reserve the right to cancel your order and refund the original account if we detect one of the following violations before the goods are shipped out or signed for:
1. FPVdio receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent.
2. FPVdio determines that the purchase was made through improper means or finds evidence that the order was not made legally.